Sidewalk Prophets - Event FAQ

FAQs

 What's the refund policy?

There are no refunds for ticket purchases.  If you end up with a change in plans or something unexpected coming up, the tour will gladly donate your tickets to someone who cannot afford to be in attendance. 

***Online sales will close at 6pm the day of show. Unless otherwise noted tickets will be available at the doors. Call 615-358-8756 to see if tickets are still available.***

Do I have to bring my printed ticket to the event?

You can redeem your ticket either by printing the ticket or by having ticket QR code saved on your mobile device.  Printing off your tickets is the fastest and easiest way to get you into the show.

What time should I arrive at the concert?

If you purchased a general admission ticket, please plan on arriving 60 minutes prior to the scheduled door time.  If you have early entry or VIP tickets, please plan on arriving 90 minutes prior to the scheduled door time.  When your scheduled event is closer, you'll receive an email with detailed arrival instructions.  

If you purchased merchandise during the ticketing process the items that you purchase will be set aside for you on the day of show.  Please know that is your responsibility to pick up the merchandise on the day of show.  If you fail to pick up merchandise you will be responsible to cover the shipping cost of getting the product to you once the tour leaves town.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

Yes, as long as you have permission.

 Does the event use haze / strobe lighting?

This event does utilize fast moving lights, as well as strobing effects and haze.  Those with sensitivies should exercise caution. 

 Is this event Handicap Accessible?

Please email Jamie@sidewalkprophets.com and she can get you all information on accessible entrances and seating.

Does my child need a ticket for the show?

Tour policy is the following: If your child will sit in a seat, they will need a ticket. Any lap children do not. 

Are photos/video allowed?

Yes, photos and video are allowed at the show.  Please note that by posting any photo or video from the show that the tour has authority to post/repost/re-use this content.